Services

Fire, Smoke, and Odor Damage Recovery

If you experience fire, smoke, or odor damage to your building, home, or personal contents, call ServiceMaster Restoration Services, and a trained representative will immediately assist you 24/7. Our staff of IICRC-certified fire restoration technicians respond day and night no matter how big or small your emergency is.

ServiceMaster is approved by all insurance companies and can work with your claims adjuster to provide you with the highest-quality services. Whether it’s to get helpful advice or perform emergency fire damage control to your structure or personal contents, we’re ready to take your call!

Our fire and smoke restoration process usually consists of the following steps:

Emergency precleaning

We remove smoke residue and treat at-risk surfaces such as marble, stone, tile, grout, glass, appliances, metals, and porcelain with a special corrosion inhibitor. These surfaces can pit and become damaged beyond repair without immediate attention to protect them until final detail cleaning can be done. Soot damage can set in place permanently without special industry cleansers and techniques, which is why we advise you not to do any cleaning with household products – let our expert technicians do the work.

Content cleaning

Using exclusive ServiceMaster-developed solutions and techniques, we’ve customized our operations for restoring smoke, soot, and odor-damaged contents. We clean, deodorize, and protect your highly prized furniture, personal or industrial electronics or machinery, upholstery, clothes, art works, or other belongings. We work quickly to restore your contents back to predamage condition either on-site or at our facility, depending on the volume and type of damage. If off-site, we store all items in our secure, climate-controlled content cleaning facility in Hayward, California.

Content pack-out

We may need to inventory, pack, and transport your contents and furnishings to our secure, climate-controlled cleaning facility in Hayward, California, for cleaning, deodorization, and storage until the structural restoration is complete. Using our exclusive chain-of-custody mobile service manager handheld computer system and wireless printers, we supply you with a detailed inventory of your personal belongings prior to leaving your location. This is done only with your approval or the approval of your insurance claim representative.

Structure cleaning

Demolition of fire- or smoke-damaged materials may be needed as well as the cleaning of walls, ceilings, heating, ventilating, and air conditioning (HVAC) systems, elevator corridors, and other structural surfaces or cavities. Restoring these to their predamaged condition quickly and safely is our goal – to get you back in business or get your home back to normal.

Deodorization

Whether it’s protein smoke or just nauseating skunk odor, with our large selection of deodorizing solutions and specialty equipment, we’re confident that we can remove even severe odors from your home or business. If possible, we use nonintrusive techniques to keep you in business or in your home including ServiceMaster’s exclusive, all-natural nanotechnology by OdorKlenz.

Our quick response time and industry expertise helps stop the damage to your property. Let us restore your peace of mind in your time of need.

Call 1-800-480-TIDY (8439) 24 hours/365 days a year – and we’ll respond to your emergency needs within 2 hours or less.