Careers

Job Listings

• Administrative Assistant/Sales Support
• Dispatcher/Scheduler/Office Manager
• Project Manager
• Water and Fire Restoration Technician

Administrative Assistant/Sales Support

Summary: Apply advanced knowledge and skills to complex administrative problems independently and/or with others. Give support to the Business Development Division and participate in marketing events promoting the ServiceMaster name. Report directly to the Director of Business Development and be the Director’s administrative assistant. Work out of our Hayward location.

Responsibilities:

• Schedule and organize complex activities such as meetings, conference calls, and travel itineraries
• Schedule and maintain calendar of appointments and coordinate related arrangements with the flexibility to make last-minute changes and communicate those changes in an organized manner
• Coordinate and complete significant special projects independently or in cooperation with other groups
• Prioritize and resolve inquiries by phone, e-mail, and in person
• Maintain contacts directory, files, and records
• Organize, coordinate, and attend marketing events
• Support the sales team

Requirements:

• Ability to work in a fast-paced environment and multitask with the ability to plan and complete work with many interruptions
• Must be a self-starter, team player, and have the ability to work with minimal supervision
• Entrepreneurial approach to task management with the ability to take control and independently manage tasks to closure
• Understanding of basic leadership approaches such as work scheduling and prioritizing
• Demonstrated success applying the highest level of secretarial skills
• Knowledge of Microsoft Office
• Ability to balance the personal assistance an executive may need and accomplish any related tasks while maintaining specific job-related duties
• Pass background and preemployment drug screening

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Dispatcher/Scheduler/Office Manager

Summary: Apply advanced knowledge and skills to complex scheduling of all emergency response technicians. Handle situations such as knowing where/how to pull resources from several job site locations to service any emergency work received. When dispatching and scheduling duties are complete, perform various office work to be assigned. Work out of our Concord location.

Responsibilities:

• Scheduling and dispatching of technicians
• Become familiar with each field technician’s abilities and level of expertise
• Become knowledgeable with all aspects of the services we provide as well as products we use for each service
• Coordinate and complete significant special projects independently or in cooperation with other groups
• Prioritize and resolve inquiries (phone, e-mail, and/or in person)
• Maintain contacts in directory, files, and records

Requirements:

• Ability to work in a fast-paced environment and multitask with the ability to plan and complete work with a multitude of interruptions
• Must be a self-starter, team player, and have the ability to work with minimal supervision
• Entrepreneurial approach to task management; ability to take control and manage tasks independently to closure
• Understanding of basic leadership approaches such as work scheduling and prioritizing
• Pass background and preemployment drug screening

If interested, please apply at careerbuilder.com.

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Project Manager

Summary: Act as the primarily liaison between the insurance company and the insured who has experienced a loss. Be responsible for maintaining your own project management, billing, and recurring customer lists. Use a company car to perform the duties of the position. Report to the Operations Manager. Work out of our Concord location.

Responsibilities:

• Market ServiceMaster services to assigned adjusters in assigned area and establish working relationships
• Personally call on insurance adjusters and general contractors as assigned to establish good working relationships
• Represent the company so that the ServiceMaster image is enhanced in the eyes of all customers at all times and to promote outstanding service
• Assist Operations Manager in compiling and maintaining necessary estimator programs
• Maintain chronicle, claims log, and project management log as assigned by Operations Manager
• Attend and participate in weekly accountability meetings
• Attend all training sessions as assigned
• Estimate and manage projects as assigned following established policies or standard operating procedures
• Complete project work orders and work with production managers, job coordinators, and production teams to insure the best quality of service in the country
• Be ultimately responsible for customer and adjuster satisfaction on all projects
• Be available at all times unless prior arrangements are made with management
• Collect all required paperwork, contracts, and acknowledgments before allowing work to begin
• Audit files for completeness and accuracy and prepare them for invoicing
• Follow all preferred vendor program guidelines to the letter with no deviations
• Attend and participate in adjuster or insurance industry-training programs, as assigned by Operations Manager
• Maintain and improve established revenue goals
• Maintain and improve profit goals
• Maintain and improve Tell ServiceMaster scores
• Complete and maintain all required training and certifications (IICRC, AHERA, etc.)
• Complete all billing and associated duties as scheduled or assigned
• Maintain project documentation, following all company guidelines
• Assist with assigned collections and as needed and directed by Operations Manager
• Maintain company vehicle to insure appearance meets company standards
• Complete on-call duties as assigned
• Be available to customers
• Other duties as assigned by management

Requirements:

• Project management experience a plus
• Good customer service skills
• Working knowledge of basic office equipment
• Must be familiar with Microsoft Windows and Office XP software
• Must be able to create written communications without major editing
• Must possess excellent written and verbal skills
• Must be able to estimate the value of a project
• Must be able to learn and use our proprietary software, Chronicle, Xactimate, and others, as necessary
• Must have clean driving record
• Must pass preemployment drug test and background check

If interested, please apply at careerbuilder.com.

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Water and Fire Restoration Technician

Summary: We are seeking reliable individuals with a positive attitude to join our team as a water and fire damage/mold remediation technician. Candidates should not mind getting dirty or going into crawl-spaces or attics. The hours vary because restoration work is mostly based on an emergency situation. The position consists of the following:

• The Technician is the primary responder to an emergency situation that the company has been hired to handle.
• The Technician’s immediate response is to take whatever steps are necessary in an emergency situation, such as water extraction, moving furniture, etc.
• The Technician must understand and be able to assess the situation and the steps necessary to complete the emergency response, and to convey the information so that the client understands what the steps will be and how it will affect the customer’s property.
• Restoration Services include but are not limited to; fire, smoke, soot, and water removal, mold removal, inventory service, strip and wax floors, carpet and upholstery cleaning.
• Technicians all rotate being on call after hours, and must be willing to work overtime.

Qualifications: In order to apply for this position you must have a valid CA Driver’s License with a clean driving record. This individual must be able to lift 50 pounds and pass a drug test and background check. Being bilingual in Spanish is a plus. No experience is necessary but is preferred.

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Call 1-800-480-TIDY (8439) 24 hours/365 days a year – and we’ll respond to your emergency needs within 2 hours or less.